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Clubb77 Privacy Policy – Member Personal Data Protection

Your privacy is our priority. This document transparently explains how clubb77 collects, uses, stores and protects your personal data as a member of our platform.

Last Updated: January 2026

πŸ“Œ Important Note: By registering or continuing to use the clubb77 platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of Terms and Conditions us and are legally binding.

1

Introduction and Scope of Privacy Policy

Clubb77 ("we", "Platform") takes personal data protection very seriously. This Privacy Policy describes our practices regarding information collected through the clubb77.net website, the clubb77 mobile app, and all related services we offer to members in Malaysia.

This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally accepted data protection standards. We are committed to ensuring that every piece of information you share with us is handled with full integrity, diligence, and in accordance with applicable law.

This policy applies to all individuals who register as members, visit our website, use our mobile app, or interact with any service provided by clubb77. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform.

2

Types of Personal Data We Collect

We only collect data that is genuinely necessary to provide you with the best service. Below is a summary of the data we collect and why:

Data Categories Example Information Primary Purpose
Identity Information Full name, date of birth, identity card number Identity verification (KYC), fraud prevention
Contact Information Email address, phone number, residential address Account communications, transaction notifications
Financial Information Bank account number, e-wallet name, transaction history Deposit and withdrawal processing
Usage Data Wagering history, games played, session duration Service improvement, responsible gaming
Technical Data IP address, device type, web browser, general location Account security, fraud detection
Communication Data Live chat records, support emails, filed complaints Customer support, quality improvement

Data is collected directly from you during registration, platform use, or through trusted third-party service providers such as payment processors. We never purchase personal data from external sources unrelated to our services.

3

How We Use Your Personal Data

Clubb77 uses your personal data only for legitimate, clearly stated purposes. We will not use your data for any other purpose without first obtaining your additional consent.

The primary purposes for which your data is used include:

  • Account Management: Creating, verifying and maintaining your member account securely
  • Transaction Processing: Processing deposits, withdrawals and all financial transactions accurately and promptly
  • Identity Verification (KYC): Complying with anti-money laundering legislation and age verification requirements
  • Platform Security: Detecting and preventing fraud, hacking and other unauthorised activities
  • Customer Support: Providing accurate and personalised assistance to every member
  • Responsible Gaming: Monitoring wagering patterns to identify members who may need support
  • Marketing Communications: Sending offers, promotions and platform updates β€” only to members who have consented to receive them
  • Service Improvement: Analysing usage patterns in aggregate to improve platform features and experience
  • Legal Compliance: Meeting reporting and record-keeping obligations set by the relevant authorities

ℹ️ Note: You may withdraw consent to receive marketing communications at any time by contacting our support team. Withdrawing this consent will not affect your core account services.

4

Data Sharing and Disclosure

Clubb77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the following limited circumstances:

  • Payment Service Provider: Required financial information is shared with payment processors such as FPX, Touch 'n Go eWallet, GrabPay and Boost solely to facilitate transaction processing
  • Identity Verification Provider: KYC data is shared with certified third-party verification partners for verification purposes only
  • Technology Service Provider: Server hosting providers, email services and analytics platforms bound by strict confidentiality agreements
  • Legal Authority: When required by court order, law enforcement request, or a lawful regulatory authority
  • Fraud Prevention: In cases where there is reasonable suspicion of serious fraudulent activity requiring a joint investigation with the relevant authorities

All third parties that receive your data from clubb77 are required to uphold security and privacy standards equal to or higher than our own. They are not permitted to use that data for any purpose outside the scope of the services provided.

5

Data Security and Protection Measures

We continuously invest in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

  • 256-bit SSL Encryption: All communications between your device and clubb77 servers are fully encrypted using the latest TLS protocols.
  • Stored Data Encryption: Sensitive data such as financial information and passwords is stored in encrypted form using secure hashing algorithms
  • Two-Factor Authentication (2FA): An additional layer of protection to verify your identity during login or high-value transactions
  • Continuous Monitoring: 24/7 intrusion detection system that monitors all unusual activity across our platform
  • Regular Security Audits: Security audits by certified independent cybersecurity experts are conducted on a regular basis
  • Internal Access Controls: Only authorized personnel may access member personal data, and every access is logged for audit purposes
  • Data Recovery Plan: Robust data backup and recovery system to ensure service continuity and data protection

πŸ” Best Practices: While we implement the best protections on our end, the security of your account also depends on your actions. Use a strong password, enable 2FA, and never share your login credentials with anyone.

6

Cookies, Tracking and Similar Technologies

Clubb77 uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security β€” these cookies cannot be disabled
  • Performance Cookies: Helping us understand how members use the platform so we can improve it β€” all data is collected anonymously
  • Functional Cookies: Saving your preferences such as language and display settings for a smoother return experience
  • Analytics Cookies: Enabling us to analyse traffic and usage patterns in aggregate for continuous improvement purposes

You may manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to use certain platform features fully.

7

Your Rights Regarding Personal Data

As a clubb77 member and an individual protected under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

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Right of Access

You may request a copy of the personal data we hold about you at any time.

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Right to Rectification

You may update or correct inaccurate personal data through your account settings.

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Right to Erasure

You may request deletion of your personal data, subject to legal record-keeping requirements.

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Right to Object

You may object to the processing of your data for marketing purposes at any time.

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Right to Portability

You may request your data in a structured format for transfer to another platform.

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Right to Restriction

You may request that we restrict the processing of your data under certain circumstances.

To exercise any of the rights above, contact our customer support team via live chat or email. We will process your request within 14 business days. Some requests may require additional identity verification to protect the security of your account.

8

Data Retention Period

Clubb77 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable Malaysian law.

  • Active Account Data: Retained for the duration your account is active and for several years after account closure for record-keeping purposes
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements
  • KYC & Identity Verification Data: Retained for the period specified under anti-money laundering legislation
  • Support Communication Logs: Retained for 3 years for reference and service quality improvement purposes
  • Session Data & Technical Logs: Retained for 90 days for security and incident investigation purposes

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

9

Child Protection

The clubb77 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process or store personal data of any individual under the age of 18.

If we find that a child's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect their child has registered on our platform may contact us immediately for follow-up.

10

Amendments to the Privacy Policy

Clubb77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. Any material changes will be communicated to members via in-platform notifications or email to your registered address.

The latest version of this Privacy Policy is always available on the clubb77 website. The "Last Updated" date shown at the top of this page indicates when the document was last revised. Continued use of the platform after any revisions constitutes your acceptance of the updated policy.

πŸ’‘ Tip: We recommend reviewing this Privacy Policy periodically, especially after receiving amendment notifications, to ensure you always understand how we manage your personal data.

11

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, our dedicated data protection team is ready to assist you.

  • Live Chat: The fastest channel β€” available 24/7 directly within the clubb77 platform or mobile app
  • Privacy Email: [email protected] (displayed as plain text only)
  • Response Time: We are committed to responding to all privacy-related inquiries within 3 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or any relevant regulatory body under PDPA 2010.

Why Your Privacy Is Safe with clubb77

We do more than comply with the law β€” we make data protection a core part of our work culture and our primary commitment to every member.

Malaysia PDPA Compliance

All data management practices at clubb77 are designed and audited to ensure full compliance with Malaysia's Personal Data Protection Act 2010.

Advanced Encryption

256-bit SSL encryption technology protects every communication and transaction you make β€” the same standard used by leading financial institutions.

No Data Sales

Your personal data has never been and will never be sold to advertisers or third parties. Your information is used solely to improve our services to you.

Secure & Efficient KYC

Our identity verification process uses secure, encrypted channels. Your documents are processed promptly and stored to the highest security standards.

Full Data Rights

You have full control β€” access, correct, delete, or download your data at any time. Requests are processed within 14 business days.

Regular Security Audits

Clubb77's infrastructure and data practices are reviewed regularly by independent cybersecurity experts to ensure protection standards remain up to date.

Your Data Protected, Your Experience Secured

Register your clubb77 account with confidence β€” your privacy is fully protected by the latest technology and our genuine commitment. Join over 100,000 Malaysian members who trust clubb77.

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